Operating since 2015, HTSCC is constantly updating and increasing the list of training courses according to the industry needs.
HTSCC Receives Continuous Support from Logistics Industry
On top of accelerating its momentum in developing high-quality products and monitoring the statistics of product sales, Hino also believes in providing support, anticipating potential needs of the customer and offering solutions that reflect customers’ voices.
The establishment of the Hino Total Support Customer Center (HTSCC) in Sendayan is seen as one of the catalysts for customers and those in the region to improve in terms of cost, range and quality of services in their business as well as the acknowledgment of road safety.
In Malaysia, HTSCC is accepted as the only training centre for the commercial vehicle industry and the first Hino training centre built outside its home country as Hino sees Malaysia as having the potential to develop continuous support to the commercial vehicle industry. Hino says this is because the land route and ground transportation is the main distribution channel to most of the logistics commerce in this country.
Operating since 2015, HTSCC is constantly updating its programmes and increasing the list of training courses according to the industry needs. Here, customers and drivers could undergo training programmes that emphasise on safety driving skills, safety and ‘eco-cien’ driving, driver familiarisation, among others. The curricular and practical training are aimed at minimising life-time cost by increasing up-time and decreasing operational cost.
Heading into 2019, Hino says it is able to reach its goal in after-sales values and raise the awareness on safer roads involving commercial vehicles as the training centre had received a ‘fortuitous number’ of trainees that attended its training programmes throughout 2018. Since its establishment, HTSCC has received continuous support and encouraging response from the logistics industry nationwide. So far, it has trained 10,000 customers.
HTSCC is deemed to give constant exposure to the importance of safe driving skills and the right techniques on vehicle operation, which ultimately raise understanding on the fuel-saving factor and expertise to reduce the risk of an impending accident.
“When road accidents happen, apart from the tragic loss of lives, not many people are aware of the cost to businesses. These costs could be in the vehicle repairs, the insurance paid out to the affected families, the domino effect and disruption to business flow when traffic comes to a halt and more importantly, the reputation factor to the company or brand and the country in general,” said Ken Iwamoto, the Managing Director of Hino Motor Sales Malaysia.
In long-term achievement, Hino believes Malaysia would be one of the developed countries with minimal road hazard cases and injuries on the nation’s highways.
日野全方位客户支援中心学员达1万人
日野在加速研发高品质产品和监督产品销售数据之外，对提供支援，参与客户的潜在需求，以及提供能够反映客户声音的解决方案深信不疑。
申达央（Sendayan）日野全方位支援中心（HTSCC）的设立，被视为客户和此区域业者的催化剂之一，协助改善他们的业务的范围、服务品质及道路安全。
HTSCC被大马商用车行业接纳为唯一的培训中心，也是日野在日本以外设立的第一个培训中心，因为该公司认为大马具有发展支援商用车行业的潜能。日野说，对国内的大部分物流业来说陆路和地面运输是最主要的配送渠道。
HTSCC自2015年营运以来，便经常更新其培训课程和按行业需求增加培训课程。在这里，客户和司机能够参与注重安全驾驶技能、安全及“eco-cien”驾驶、司机熟悉度驾驶等。其课程和实践培训，旨在通过提升出勤率降低寿命成本。
日野说，迎向2019年，它已经实现了其售后价值目标，提升商用车的道路安全意识。2018年，该培训中心学员人数可观。HTSCC自成立以来取得了来自全国物流业的持续支援和令人鼓舞的反应，截至目前为止总共培训了1万人。
HTSCC持续提供安全驾驶技能和正确技能，最终提升燃油节省和降低意外事故风险。
“一旦发生交通事故，除了生命损失，大部分人没有意识到业务上的损失。这些成本也许是汽车修理、支付受波及者的保险费、多米诺骨牌效应，以及车辆停顿下来后对业务流程的影响。更重要的是，该公司的声誉或品牌，以及整个国家都会受到影响。”马来西亚日野汽车销售董事经理岩本显（Ken Iwamoto）表示。
日野深信长期下来马来西亚将成为高速公路道路障碍和伤害最少的发展中国家之一。
