Hino Malaysia believed the good achievement was brought by the company’s high QDR products and Total Support Activity.
Hino Malaysia Shares Good News at Chines New Year Open House
Atsushi Uchiyama, the new Managing Director of Hino Motors Sales (M) Sdn Bhd (HMSM) took the opportunity to announce the company’s sales achievement during the recent Chinese New Year open house. Held at its headquarters in Petaling Jaya, the event was well attended by its dealers, customers and media.
“Hino Malaysia sold 5,800 vehicles and is ranked Number 1 in the category of light commercial vehicle 4-wheelers, medium heavy commercial vehicles and commercial buses as reported by the Malaysian Automotive Association (MAA). This could not be possible without the support from customers and their understanding of Hino’s brand value as well as the dedication and efforts of Hino’s family members,” he said.
Uchiyama believed that this achievement was brought not only by the company’s high QDR (Quality, Durability, Reliability) products, but also by its Total Support Activity.
“Total Support is Hino’s unique concept. We take good care of our customers and their businesses, strive to meet their business requirements and help them achieve their success. We keep ‘100-per cent up-time’ and ‘minimise vehicle life-time cost’ as our fundamentals and continue to build in a business relationship to become our customer’s true partner.”
Another piece of good news that he shared was Hino Total Support Customer Center (HTSCC) in Sendayan that has received more than 10,000 visitors and trainees since its opening. He said 3,500 visitors and trainees underwent the training programme in 2018. This was about a 5-per cent increase in number compared to 2017.
“Our HTSCC never stops ‘Kaizen’, which means continued improvement. We started the Hino Commitment programme last year. Through this programme, we provided several training programmes that included both practical and theoretical tutorials, which enhanced the driving skills and vehicle maintenance operation of our customers. To amplify our training syllabus, we have added a new Aptitude and Safety Driving Training, which just started on 1st February.”
日野新任董事经理宣布
2018年销售业绩及新培训课程计划
日野销售（马）私人有限公司（HMSM）新任董事经理内山厚志（Atsushi Uchiyama）借着该公司农历新年的门户开放活动，宣布该公司的销售业绩。该门户开放活动于日野八打灵再也总部举行，获得代理、客户及媒体的踊跃出席。
“据马来西亚汽车商公会（MAA）马来西亚日野销售5，800辆车辆，稳坐四轮商用车、中型商用车及商用巴士冠军宝座。如果没有客户的支持与对日野品牌价值的认可，以及日野家族成员的献身精神与努力，我们绝对无法取得这样的佳绩。”他说。
内山厚志深信这个成就不仅来自于高品质、耐用性及可靠性（QDR）产品，还有全方位支援活动。
“全方位支援是日野的独特概念。我们照顾好客户和他们的业务，努力符合他们的业务需求及协助他们获得成功。我们秉持百分之百的出勤率和降低车辆总寿命成本的基本原则，继续与客户建立商用关系，成为客户真正的伙伴。”
他还宣布了另一个好消息，他说Sendayan的日野全方位支持客户中心 （HTSCC），自落成以来，已经接待了超过10，000 访客和培训生。他说，在2018年，共有3，500 访客和培训员通过该培训课程，比2017年的人数提高了5%。
“我们的HTSCC从未停止过Kaizen，意思是持续的改善。我们去年开始了日野承诺计划（Hino Commitment Progrogramme）。透过该计划，我们提供了各种培训，包括理论和实践课程，强化客户的驾驶技能与车辆养护。为了扩大我们的培训课程大纲，我们新添了一个培训课程 –驾驶能力及安全培训，并于2月1日开始启动。”
