The Daihatsu Business Fleet Program is a comprehensive fleet programme management that provides SMEs with innovative solutions and service support.
Daihatsu Malaysia Provides Tailor-Made Solution for Corporate Fleet Customers
Many business owners will come to a point where they need to consider buying one vehicle or several for business use. The need to purchase or lease a vehicle is inevitable especially for businesses that offer services and transportation of goods such as raw material, day to day supplies and timely delivery of finished products, including in the food truck business.
Whether you need one or a fleet of vehicles, there are many benefits of investing in a good business vehicle. You could have a full control of your fleet and delivery, which will eliminate the need to depend on third-party logistics providers, which help in reducing operating costs. Unlike the logistics providers, who have to pick-up and drop-off other clients’ goods at various locations, the business-owned vehicle does not have to stop at any point other than the designated destination. Thus, it is also more time-saving and safer.
Time saved on delivery means more efficiency. The efficiency of day-to-day activities would result in higher productivity, and meeting targets in good time.
With business owned vehicles, a company would be able to meet the specialised transportation needs of its staff. This also increased the oversight and control of their fleet, as they are able to install telematics to gain deeper insight and visibility into their fleet operations including where their vehicles are located and where they are being driven. It also helps the company to deploy improvement plans and change driver behaviour, as well as the keys for return on investment (ROI) and the measuring of results.
In addition to the logistics, scheduled servicing is also an important element which individual owners tend to postpone as they are either not tied to any service contract or simply lacking in budget. As business vehicles under any fleet program are known to be sent for prompt maintenance service as standard practice by the operators, drivers of a fleet may enjoy peace of mind knowing the vehicle is performing at its best.
Branding and corporate identity is another advantage of having an individual company fleet for their mobile workforce. A standard vehicle with a specific brand and model helps to define the company’s corporate identity. Placing your company’s logo and name on the business vehicle is also a low-cost direct marketing, allowing you to build greater brand awareness and visibility.
Investing in corporate vehicles is a critical business decision, and there are so many options in the market, which all have their own price, features, performance, capability and varying degrees of dependability. So how do you choose the right vehicle that not only meets your budget, business needs and requirements, but also supports end-to-end services?
A Tailor-Made Solution to Satisfy Unique Business Needs
Almost all vehicle manufacturers or official distributors offer a fleet programme for commercial businesses, governments, delivery services, public utilities, leasing companies, as well as for rental and emergency use. Joining a fleet programme provides many distinct benefits, such as incentives for bulk pricing discounts or flexible group financing and leasing, parts and service programmes, a discount on parts, personal customer service and support, just to name a few.
Every official vehicle distributor has their own requirements for fleet programme, including Daihatsu Malaysia Sdn. Bhd. (DMSB).
“We launched the Daihatsu Business Fleet Program (BFP) at the Malaysia Commercial Vehicle Expo 2019, with an aim to provide comprehensive ownership experience for small and medium businesses as well as customers with larger fleets,” said Managing Director Arman Mahadi.
The Daihatsu Business Fleet Program, he explained, is a comprehensive fleet programme management that provides small and medium-sized enterprises (SMEs), company fleet purchases and customers with innovative solutions and service support to maximise the fleet’s potential.
He pointed out that when a company signs up to the Program, they are gaining an access to DMSB’s extensive services. From a wide range of vehicle fleets, tailored made service solutions, breakdown support, a comprehensive training program as well as other generous fleet incentives.
“To cater for the different needs of various industries, our Gran Max light commercial vehicle range is available from panel vans to pick-ups up to 17 body applications, and other medium to heavy segment models. As we aspire to deliver the best value within the industry, our fleet partners get to enjoy special rebates with new procurement of Daihatsu fleets. We also provide an extended vehicle warranty service, 3 years or 100,000 km standard manufacturer warranty and 2 years or 50,000 km extended warranty for better protection and peace of mind.”
Also included in the Daihatsu Business Fleet Program, he said, is a Maintenance Service Contract to keep the vehicle in optimal condition. “We would work with our fleet customers on an individual basis to personalise the service maintenance plan with an additional value-added service, which help to reduce downtime and total cost of ownership. In addition, with our service credit term facilities, our fleet customers that joined the Program will able to benefit from our service credit term facilities that provides them with up to RM10,000, with a 30 days credit term for vehicle maintenance. This is a great aid to them especially in times made even more uncertain by Covid-19.”
Other benefits, he said, include Daihatsu’s Mobile Service, a dedicated on-site vehicle service exclusively for Daihatsu fleet customers without additional chargers. The Driver Safety Training Program to improve personal driving skills, road safety culture, vehicle upkeep and ensure longer uptime.
“Road traffic accidents and unforeseen vehicle breakdown can be quite stressful, and that’s why we have included the Accident Repair & Insurance Claim Service in the Program. From 24-hour accident towing to our trusted panel workshop, which offers referrals for initial repair, to filling and negotiating claims with the insurance provider. Our ‘Single Point of Contact’ automotive repair centre and insurance claim centre will help our fleet customers step-by-step to ensure a hassle-free experience.”
DMSB Hino Premium Loyalty Program Now Extended to All Daihatsu-Hino Dealerships Nationwide
On top of the Daihatsu Fleet Business Program, Daihatsu also extending their Hino Premium Loyalty Program inclusive of mobile service exclusively for Hino truck or bus purchase from Daihatsu Malaysia-Hino dealership.
“When we first launched this Program in 2018, it is only for our Hino outlet in Larkin, Johor Bahru. But, now we have extended it to all Daihatsu-Hino dealership nationwide. The Premium Loyalty Program serves to retain and reward customers but what differentiate this program from the rest is that it is custom designed to benefit both truck owners and drivers as well the long-serving customers. The customer that signing up as member is entitled up to 20 percent discount on parts, 3+1 Free Service, Free Vehicle Inspection and more,” Arman added.
Furthermore, he said, in the effort of providing greater convenience to the fleet customers, they have re-established the Mobile Vehicle Service with the concept of ‘We Bring Service to Your Doorstep!’
“DMSB is looking at not only retaining and benefiting its Gran Max owners, but also towards its medium to heavy duty fleet of Hino owners. We care and believe all customers are equal regardless of Gran Max or Hino. DMSB’s objective is still to provide better value-added service as well as benefiting more and more of their customer’s business operations, from purchasing through to servicing.”
大发商业车队计划
激发你公司车队的最大潜能
许多业主都会来到这样的一个阶段，那就是他们需要考虑为商业用途购买一辆或多辆车子。购买或租赁一辆车是无法避免的，特别是那些提供服务和运输货物如原材料、日常用品与及时交付成品的公司，以及美食卡车业者。
不论你需要一辆车子，或者一个车队，投资一部好的商用车有许多好处。这样一来，你就能够完全掌控他们的车队和交付，无需依靠第三方物流供应商，协助降低营运成本。不同于物流供应商，必须在不同的地点上货和卸货，公司拥有的车辆不必停在指定目的地以外的任何地方。因此，非常节省时间，也更为安全。
节省交货时间意味着更有效率。日常活动的效率将带来更高的生产力，在最佳的时间里达到目标。
有了商用车，一家公司就能够满足其员工的专业运输需求。这也可加强对车队的监督和控制，因为他们能够在车辆上安装远程信息处理系统，以便能够深入了解和监督车队的营运，包括车辆位置和被开往何处。它也能够协助公司部署改进计划和改变驾驶员的行为，更是取得投资回酬（ROI）与评估业绩的关键。
此外，个人车主往往因没有签署任何服务合约或预算有限而倾向延迟定期养护服务。相反地，任何在车队计划下的商用车辆，营运者一般都会准时将车辆送去进行定期维修。因此，车队驾驶员可无忧地享有更好的车辆性能，因为他们的车子始终保持在最佳状态。
拥有个别公司车队的另一个好处是品牌和企业形象，特别是移动员工。具有特定品牌和型号的标准车辆，有助于诠释公司的形象。将你的公司的商标和名字贴在商用车上也是一个低成本的直销营销行动，可提高你的品牌知名度和可见度。
投资于企业车辆是一个关键的商业决策。市面上有那么多的选择，不同价位、功能、性能、能力及具有不同程度可靠性的车辆。你要如何选择合适的车辆，符合你的预算、业务需求，而且还能够享有端到端的服务？
满足独特商业需求，量身打造的解决方案
几乎所有的车辆制造商和授权经销商都为商业、政府、运输服务、公共设施、租赁公司、车辆租借服务和紧急用途提供车队计划。参加一个车队计划将带来许多独特的好处，如享有批量订购折扣或弹性的集团融资和租赁，零部件及服务计划、零部件折扣，个人化客户服务及支援等。
每一家正式的汽车授权经销商都有他们的车队计划要求，包括大发马来西亚私人有限公司（DMSB）。
董事经理阿曼（Arman Mahadi）说：“我们在2019年的马来西亚商用车展中推介大发商用车队计划（BFP），旨在为中小型企业和拥有较大车队的客户提供全面的所有权经验。”
他解释，大发商业车队计划是一个全面的车队管理计划，为中小型企业提供公司车队购买，创新的解决方案和服务支援，使车队潜能获得最大化的发挥。
当一家公司签订了这个计划后，他指出，他们就将享有马来西亚大发的广泛服务。从广泛的车型、量身定制的服务解决方案、故障救援、全面的培训计划到慷慨的车队优惠等。
“为了应付不同的行业需求，我们的Gran Max轻型商用车系列提供从厢型车到皮卡17种不同的车身，还有其他中型到重型的车款。我们渴望在这个行业里提供最佳的价值，于是我们的车队伙伴将可在购买新大发车队时享有特别的回扣。我们还提供延长的汽车保修服务，在3年或100，000公里制造商标准车辆保修外，还另外提供两年或50，000公里的延长保修，为客户提供更好的保护，让他们安心。”
他说，在大发商业车队计划中还包含一个维修服务合约，使车辆维持在最佳状况。“我们会逐一地与我们的车队客户合作，为他们提供具有附加值的个人化维修服务计划，降低他们的停机时间和总拥有成本。此外，我们还提供维修服务的赊账便利，让他们拥有为期30天的车辆维修赊账期，额度最高可达1万令吉。这对他们的帮助很大，特别是在目前新冠肺炎疫情影响下带来许多不确定的时期。”
其他的好处，他说，包括大发移动服务，一个专为大发车队客户提供，无需额外缴费的现场车辆服务。驾驶员安全培训计划，改善个人驾驶技巧、道路安全文化、车辆维护及确保更长的出勤时间。
“我们知道来自交通事故和不可预见的车辆故障的压力很大，因此我们将交通事故修理及保修索赔包含在这个计划中。从24小时吊车服务到我们可信任的修车厂，从初步修理推荐、填写到与保险商的索赔谈判。我们的‘单一接触点’汽车维修服务中心和保险索赔中心，将按部就班地协助车队客户，确保一个无忧的体验。”
大马大发日野优质忠诚计划延伸至全国所有大发-日野代理商
在大发车队商业计划外，大发也扩展其优质忠诚计划至所有向马来西亚大发-日野代理商购买卡车与巴士的客户，让他们能够享有该公司的独家移动服务。
阿曼补充：“我们在2018年推出这项计划时，只有我们位于新山Larkin的日野门店能够享有这项服务，但现在我们将它延伸至全国大发-日野代理商。此优质忠诚计划旨在留住和奖励客户，但它与其他计划的不同之处在于它是专为卡车业主和驾驶员，以及长期客户的利益而量身定制的。签署该计划并成为会员的客户，将可享有20% 的零部件折扣、3+1 免费服务、免费车辆检测等。”
此外，他说，为了为车队客户提供更大的便利，他们以‘我们将服务带到你的门前’的概念，重新成立流动汽车服务。
“大马大发对Gran Max和日野车主一视同仁，我们要保留Gran Max和日野中型与重型卡车的客户，使他们受益。因此，大马大发的目的始终是为这两个品牌的业主提供更好的附加值服务，从采购到服务，为他们的业务带来利益。”
