LST Tyre Centre, based in Puchong near Kuala Lumpur, has invested in Tech tyre repair products to enhance the quality of its products and services. The company specialises in the sales and service of new truck tyres, retread tyres as well as provides 24-hour tyre breakdown service nationwide and commercial truck wheel alignment and balancing.
LST Tyre Centre Invests in Technological Products for Ensuring Quality Assurance
Company director Lau Seng Thay said the service centre had been 100% using Tech products since last year.
“Tech tyre repair patches has no doubt being proven with excellent quality. It ensure that failure in the same area would not recur. This helps our customers minimise vehicle breakdown and downtime, especially on outstation trips and at night.”
Lau said another reason for choosing Tech products was that the company needed to enhance the quality of its services. It was willing to provide the Standard Operating Procedure (SOP) that met international standards. All these are key points by providing value added services to build more customers base and strengthen confidence levels toward LST.
“Tech is the only tyre repair and wheel service company in the region Malaysia that provides proper and professional training for its customers.
Fully confident of the Tech products, LST Tyre Centre offers a warranty to its customers.
We implement Do It Right for the 1st time to all our clients, it is one of success factor for LST business. Customers expect quality, responsible, cost down and reliable suppliers, he said.”
LST Tyre Centre is a one-stop tyre solutions provider for fleet operators. Most of its customers are in the logistics and construction industry. Another advantage is that Lau has more than 14 years of experience in the tyre service sector. Within the Klang Valley, the company runs its own breakdown team with three service trucks and aims to solve customer problems within 60 minutes on the spot. For outstation services, LST collaborate with its partners to provide the necessary service.
Tech provides business set-up assistance
Tech Vice General Manager (Asia Pacific) Francis Siaw said the brand has more than 15 years history in Malaysia. Today, Tech produces a full range of tire repair materials including radial and bias repair units, plug-patch combination repairs, inserts, RFID tags, vulcanizing cements and related chemicals, uncured cushion gum, and extruded rubber.
Siaw said the unique feature of Tech products are safety and cost down. The company also focused on its training programme that included product knowledge, repair skills and on-site training.
“Apart from professional training, we also provide a business set-up programme which guide and assist potential customers who wish to join our new Tech franchisee centre. LST Tyre Centre is one of qualified & certified TECH service centre around the country. The investment is minimal, ranging between RM5,000-RM6,000 including products and tools, training, tool maintenance and complimentary marketing support such as advertisements and exhibitions to promote the service to end-users and customers.
With the tagline of ‘Teach Each Customer How’, the US based company believes it is very important to educate the customer on the know-how of tyre repair and wheel services. Customers around the World trust Tech for complete Tire Repair and Wheel Service Solutions.
圣諟轮胎中心投资泰克商品以保证品质
位于蒲种的圣諟轮胎中心投资泰克（Tech）轮胎修补产品，借此提高产品和服务品质。该公司专门从事新卡车轮胎与翻新轮胎的销售与服务，并且在全国提供24小时轮胎故障支援和商用卡车车轮定位和平衡服务。
该公司董事刘成堂表示，该服务中心自去年开始百分之百采用泰克产品。
“泰克轮胎修补片的卓越品质无庸置疑，它可以确保轮胎不会在同一个地方再度损坏。这有助于我们的客户降低卡车故障机率，尤其在夜晚或出外坡中途。”
刘成堂表示，选择泰克产品的另一个原因是公司需要提升服务品质。他们愿意提供符合国际标准的标准作业程序（SOP）。这一切的目的是想为客户提供附加价值，以及加强客户对公司的信心。
“泰克是马来西亚唯一一家为客户提供专业培训的轮胎维修和服务公司。圣諟轮胎中心对泰克的产品充满信心，因此给予客户保固。我们为客户提供‘第一次就做得妥当’服务，这也是我们成功的主要因素。他表示，客户们都期待产品品质、负责任、成本低廉和可靠的供应商。”
圣諟轮胎中心为物流营运商提供一站式的轮胎解决方案。该公司大部分的客户都来自于物流和建筑行业。该公司另一个优势是刘成堂在轮胎服务领域拥有超过14年经验。该公司在巴生河流域拥有三辆支援故障服务卡车，能够在60分钟内解决客户问题。至于外坡客户，该公司也与当地合作伙伴合作提供必要的服务。
泰克提供商业设置辅助
泰克副总经理（亚太区）萧伟铭表示，该品牌在马来西亚已有超过15年历史。目前，Tech生产各式各样的轮胎维修产品，包括子午线和斜交胎修补片、栓子垫胶贴片组合（plug- patch combination repair） 、整体塞梗、RFID标签、热补胎胶及相关化学制品、未硫化中垫胶和挤胶。
他说，泰克产品的独特之处在于安全性和低成本。同时，该公司也专注于培训计划，其中包括提供产品知识、维修技能和现场培训。
“除了专业培训，我们也提供商业设置辅助计划，指导并协助希望加入泰克特许经营中心行列的潜在客户。圣諟轮胎中心是其中一家获得认证的泰克服务中心。该计划的投资额不高，仅介于5000至6000令吉，涵盖商品与工具、培训、工具维修和行销支援，比如广告或展览，向终端客户宣传服务。
通过“Teach Each Customer How”这个口号，这家美国公司认为，向客户介绍轮胎修补和车轮服务的专业知识非常重要。来自世界各地的客户相信，泰克可以提供完整的轮胎修补和车轮服务解决方案。
