The repeat purchase by M&T Construction says a lot about Hong Seng Group’s product offering and customer retention strategy.
M&T Construction: Hong Seng Actually Acted on Feedback Collected
M&T Construction Sdn Bhd, one of the leading construction corporations in Malaysia, signed an order for 200 Hohan third-generation tipper trucks with Hong Seng Group recently. The first batch of 100 tipper trucks that includes 6×4 and 8×4 variants was delivered in March.
“This is not our first order; we bought 80 Hohan second-generation tipper trucks from the Group for the Pan-Borneo Highway project in 2017. Therefore, we are one of Hong Seng’s many repeat customers,” said Chief Executive Director Dato’ Tai Wing Fook.
The repeat purchase by M&T Construction is clearly a positive sign as it says a lot about Hong Seng Group’s product offering and customer retention strategy.
“We gave some feedback on the second-generation Hohan tipper trucks and we are glad Hong Seng not only listened but worked closely with the manufacturer and actually acted on the feedback collected. It is notable that the third-generation Hohan tipper truck delivers enhanced quality and the desired improvements…..”
Are you enjoying reading this article. Click here to read more..
M&T建筑：豪瀚自卸卡车提供良好出勤率和生产力
M&T建筑私人有限公司，马来西亚领先的建筑公司之一，近期与丰成集团签订了200 辆豪瀚（Hohan）第三代自卸卡车的订单。首批100辆包括6×4和8×4车型的自卸卡车已于3月交付。
首席执行员拿督庄永泉说：“这不是我们的第一份订单。 2017年，我们曾为了泛婆罗州高速公路项目向丰成集团购买了80辆豪瀚第二代自卸车。因此，我们是丰成众多的回头客之一。”
M&T建筑的重复购买，反映了他们对丰成集团产品供应的满意度和该公司的客户保留策略的成功。
“我们对第二代豪瀚自卸卡车提供了一些反馈，我们很高兴丰成不仅听取了我们的意见，而且与制造商密切合作，并根据收集到的反馈采取了实际行动。在第三代豪瀚自卸卡车上，我们看到了我们所期望的更高质量和改进。”
点击读全文….
