Held at the Scania Malaysia headquarters in Bukit Jelutong, the regional finals featured the best service technicians from Asia, Oceania and the Middle East.
2018 Scania Top Team Regional Finals
As a demonstration of Scania’s commitment to customer service by having the best service technicians in its service network, 17 of its best service teams from Asia, Oceania and the Middle East recently pitted their technical skills against each other in the 2018 Scania Top Team Regional Finals.
Held at the Scania Malaysia headquarters in Bukit Jelutong, the regional finals featured the best service technicians from Australia, Dubai, Iran, Myanmar, Taiwan, Thailand, India, Singapore, New Zealand, Abu Dhabi, Japan, Hong Kong, China, Philippines, Indonesia, South Korea and Malaysia.
Exemplifying Scania’s dedication to its core values the Scania Top Team competition was seen as an opportunity for the service technicians to develop and enhance their skills, knowledge, professionalism and teamwork.
Themed ‘Driving the Shift’, the 2018 competition was said to be in line with the company’s global commitment of being the leader in the inevitable shift towards a sustainable transport system. This regional round saw winning teams from Asia, Oceania and Middle East who qualified in their respective national level competitions last year.
For the regional competition, each five-member team went through five practical technical challenges and five theoretical challenges stations during which they were judged on areas such as logistics, methodology, technical knowledge as well as team discipline and ability to work under pressure.
Only the top four teams would go to the Scania Top Team World Finals in Södertälje, Sweden in December where they would compete against eight others to share a total prize of 100,000 Euros.
Malaysia was represented by the Scania Malaysia Ipoh branch team, fondly known as Pendekar Penyu, while Singapore was represented by Scania Singapore, known as Team Dynamic that emerged as the winners during the Scania Top Team National Finals.
“The Top Team Competition this year continues from previous years in enhancing the skills of our service personnel. The technician’s work in maintaining the uptime of Scania vehicles is a key factor in sustaining the growth of our customer’s business and profitability,” said Marie Sjödin Enström, Managing Director for Scania Southeast Asia.
“There’s a real benefit to the customers in having motivated, competent teams who could attend to the customer’s vehicle as quickly and efficiently as possible, ensuring maximised availability as time is money,” added Marie.
Also in Malaysia for the 2018 Scania Top Team Regional Finals was Scania’s Regional Director for Asia and Oceania, Anders Gustafsson, who said Asia was identified by Scania as the company’s ‘third hub’ after Europe and Latin America.
Although each market had its own economic features, influenced by factors such as cultural aspects, country size and customer profiles, Gustafsson said Scania could separate this huge area into three broad categories.
“First of all, there are the countries in which Scania has had a presence for some time, such as Korea, Australia, Taiwan, Hong Kong, Malaysia and Singapore. There, the platform is fairly stable, with continuous growth similar to what Scania sees in some parts of Europe such as Sweden and the UK.”
Then there were the areas with enormous possibilities: “We see China, Thailand and Japan as having big growth potential. China sold one million trucks last year, three times that of Europe, but only around 5,000 of those vehicles were imported. Japan’s focus on premium quality suits the Scania strategy.”
Finally, there were the up-and-coming markets such as the Philippines, Vietnam, Indonesia, and, another big prize, India.
One area where Asia was developing a bit differently from Europe, he added, was sustainability in that it was driven less by customer demand and more by governments and megacities to radically reduce unacceptable air pollution and traffic congestion levels to tackle issues of health, climate change and economic efficiency.
Highly trained technicians could also contribute to the fuel economy of the vehicle as well as reducing CO2 emissions.
“We are looking at the future of transportation that is getting more electrified, more connected and more automated as well as the use of alternative fuels like biodiesel and biogas.”
2018年斯堪尼亚顶尖团队区域总决赛
服务团队大比拼
斯堪尼亚为了显示对客户服务的承诺与决心，打造最好的服务技术人员团队，主办了2018年斯堪尼亚顶尖服务团队区域总决赛（Scania Top Team Regional Finals）。 17 名来自亚洲、大洋洲及中东的最佳服务团队将在该区域总决赛中大显身手， 一比高下。
这个在马来西亚斯堪尼亚位于Bukit Jelutong总部举行的区域总决赛，吸引了来自澳大利亚、迪拜、伊朗、缅甸、台湾、泰国、印度、新加坡、新西兰、阿布扎比、日本、香港、中国、菲律宾、印尼、南韩及马来西亚的最佳服务技术人员。
效仿斯堪尼亚致力于其核心价值，斯堪尼亚顶级团队竞赛为服务技术人员提供一个发展和强化他们技能、知识、专业性及团队精神的机会。
主题为“推动转变” （Driving the Shift )的2018年竞赛与该公司立志成为可持续性运输系统的全球领袖的决心一致。在他们各自于去年举办的国内选拔赛中胜出的亚洲、大洋洲及中东队伍，如今将在这次的竞赛中剧烈竞逐。
在区域赛方面，每一个以5人为主的团队将经过5个技术性挑战和5个理论挑战环节。考察的范围覆盖物流、方法、技术知识及团队精神，还有能不能在压力下工作。
表现最佳的4个团队将在12月前往瑞典Sodertalje 参加争霸赛，并与其他8人一较高下。奖金总额高达100，000 欧币。
在斯堪尼亚顶级服务团队全国决赛中胜出，被称为“Pendekar Penyu”的斯堪尼亚怡保分行将代表马来西亚出赛，新加坡方面则由称为“Team Dynamic”的新加坡分行代表参加。
“今年的顶级团队竞赛将继续强化服务人员的技能。技术人员是维持斯堪尼亚出勤率，客户业务增长与盈利的关键。”东南亚斯堪尼亚董事经理玛丽（Marie Sjodin Enstrom）表示。
“该竞赛让客户获益不浅，让他们得以拥有积极、有能力，可迅速且有效地照顾客户的车子的服务团队，确保最大的可用性，因为时间就是金钱。”
斯堪尼亚亚洲及大洋洲区总监古斯塔夫森（Anders Gustafsson）表示，该公司认定亚洲是继欧洲和拉丁美洲之后的第三大枢纽。
尽管每一个市场都有它们的经济特点，而且会受到如文化、国家大小及客户概括的影响，斯堪尼亚把这个巨大的地区分成3大类别。
“首先是那些斯堪尼亚已经在那里运营一段时间的国家，如韩国、澳大利亚、台湾、香港、马来西亚及新加坡。我们在这些国家拥有相当稳定，持续增长的平台，就和斯堪尼亚在欧洲的一些国家如瑞典和英国看到的一样。”
然后是那些拥有巨大可能性的国家。“我们看到中国、泰国及日本拥有巨大的增长潜能。中国去年销售了1百万辆卡车，而这是欧洲的3倍。然而在该销售量中，进口车辆只占了近5，000辆。日本重视品质，因此非常适合斯堪尼亚的策略。”
最后，还有一些新兴市场如菲律宾、越南、印尼等，以及更大的印度。
他补充说，亚洲有别于欧洲的其中一点是驱动其可持续性的主要不是来自客户需求。相反地，它深受政府策略，大城市透过彻底降低无法被接纳的空气污染和交通拥挤来解决健康、气候改变及经济效益所影响。
训练有素的技术人员能够节省燃油和降低二氧化碳排放。
“我们的未来运输将会朝电动化，更具连接性及自动化，采用可替代燃料如生物柴油和沼气等迈进。”
