Page 19 - TBN-2017-1

one will be amazed at the impressive scale of the site (120,00 square feet) and the functional arrangement of business sections.
“This centre has been in operation since 2012. Our head office is lo- cated in Tawau and my plan is to move it here. The reason is because our sales in Kota Kinabulu account for about 50 per cent of our total volume and this will allow us to operate more efficiently. However, we have delayed the plan as many of our staff refused to come over to Kota Kinabalu.”
The modern facility comprises a showroom, workshop and spare- parts department. Clean and contemporary, the reception and spacious showroom with a variety of Isuzu products exude a wel- coming feel.
Operated by 10 technicians, its well-equipped workshop has 10 bays. There is also a cosy customer lounge where customers can relax with free flowing coffee, water and biscuits, daily newspaper, magazines as well as WiFi while having their vehicles serviced.
“We are handling 40-50 vehicles on average per day. The services that we provide include normal services, repairs, warranty claims and refur- bishments. We know how important it is to get the vehicle back on the road and we are always willing to go the extra mile to ensure prompt and efficient service. By having sufficient spare-parts and accessories in stock, especially fast moving items, helps to reduce downtime. In addition, we maintain our skills through regular and diversified training, including those that are provided by Isuzu.”
To ensure that its customers get hassle-free service in a breakdown, the company offers a seven-day, 24-hour roadside service.
“Besides our head office in Tawau, we have 5 branches in Sabah, with 2 located in Kota Kinabalu and 1 each in Lahad Datu, Keningau and Sandakan. For every branch, we have 8 to 10 technicians and 5 to 6 Isuzu Dr Mobile for breakdown assistance.”
17 truck & bus news 2017/1
该公司与五十铃的关系始于11年前，从销售D-Max 皮卡开始，然后在2012年扩展至销售卡车系列。这 些年来，来自五十铃的强大支持是该公司增长的助 力。今天，宇宙车行销售完整系列的产品，从轻卡 (D-Max和MUX)，中卡到重卡(N系列、F系列及 Giga)。
走入它位于哥打巴鲁Kalansanan，能够让客户体验 五十铃美妙之处，设计独特的3S中心，您会惊叹于 该中心的规模(120，000平方尺)和充满功能性的 业务部门规划。
“这个3S中心早在2012年就已经开始营业。我的计 划是将位于斗湖的总部搬迁到这里来，主要原因是 哥打巴鲁的销售量占了我们总销售量的大约50%。将 总部设在这里，能够让我们更有效地运作。然而， 由于我们大部分的员工都不愿意来哥打京那巴鲁上 班，我们延迟了这个计划。”
这栋现代化的中心包含了一个展示厅、修车厂及零 部件部门。整洁明朗，充满当代气息的接待处，宽 敞的展示厅里摆设了各种各样的五十铃产品，成功 营造友善欢迎人的气氛。
它那设备完善的修车厂里备有10个维修间和10名技 术人员。此外，还设有一个舒适的客户休闲室，让 客户在等候送修的车子时，轻松享用免费的咖啡、 水及饼干，看报纸、杂志及使用WiFi。
“我们每天平均可处理40至50辆车子，所提供的 服务包括一般养护服务、修理、保修索赔及车子 翻新。我们知道尽快让车子回到路上有多么的重 要，因此我们会确保快速和有效的维修服务。为 了降低停工时间，我们拥有足够的零部件和配件 库存，特别是那些消耗很快的零部件。此外，我 们还会通过定期和多元化的培训，包括五十铃所 提供的培训，保持我们的技
能水平。”
为了确保客户在车子发生故障 时取得便捷的服务，该公司提 供7天24小时道路救援服务。
“除了斗湖的总公司，我们 在沙巴拥有5家分行。两家位 于哥打京那巴鲁，并分别在拿 笃(Lahad Datu)、根地咬 (Keningau)及山打根各有一 家分行。我们的每一家分行， 都拥有8 至10位技术人员和5 至6辆的五十铃Dr Mobile道路 救援车。”
这些年来，宇宙车行以它卓越 的业绩和成就，赢得了各种不 同的五十铃奖项。“我们在轻 卡方面表现优越，大约占了沙 巴市占额的70%左右，另外的 大约30%则来自重型商用车领